Privacy Policy

Ren Digital ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website or contact us. We aim to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), to the extent they apply to us.

Information we collect

Contact and enquiry data

When you submit an enquiry, we collect the details you provide, which may include:

• your name, business name, email address and phone number
• your website address
• the services you're interested in, your goals, indicative budget and timing
• how you heard about us, and any other information you choose to include

Website analytics

If analytics are enabled, we collect information about how visitors use the website, such as pages viewed, approximate location (derived from IP address), device and browser type, referring pages and interactions with key elements such as buttons and forms. This information is generally aggregated and used to understand and improve the website.

Technical information

Our hosting and security providers may process technical information such as IP addresses and request logs to deliver the website, prevent spam and abuse, and keep the service secure.

How we use information

• to respond to your enquiry and discuss how we may be able to help
• to provide and manage services you engage us for
• to send you a confirmation that we've received your enquiry
• to understand how the website is used and improve it
• to measure the effectiveness of our own marketing
• to protect the website from spam, fraud and misuse
• to comply with our legal obligations

Marketing enquiries and email communications

When you contact us, we use your details to respond to that enquiry. We will only send you marketing communications where you have agreed to receive them or where otherwise permitted by the Spam Act 2003 (Cth). Every marketing email will include a way to unsubscribe.

Cookies and similar technologies

The website may use cookies and similar technologies, including those set by analytics and advertising providers such as Google Analytics and Meta (Facebook and Instagram). These help us understand website usage and measure the performance of advertising. You can control or delete cookies through your browser settings, and you can opt out of some interest-based advertising through the settings provided by those platforms. Blocking cookies may affect how parts of the website work.

Third-party providers

We use trusted third parties to operate our website and business. Depending on the features in use, these may include:

• website hosting and infrastructure providers
• email delivery services used to send and receive enquiry emails
• spam and bot protection services
• analytics and advertising platforms
• customer relationship management and business productivity tools

Some of these providers may store or process information outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure the information is handled in a way that is consistent with Australian privacy law.

Disclosure

We do not sell personal information. We only disclose personal information to third parties as described in this policy, where you have consented, or where required or authorised by law.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include encrypted connections, access controls and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as reasonably necessary for the purposes described above or as required by law.

Your rights

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. You can also ask us to stop contacting you. We will respond within a reasonable time. We may need to verify your identity before acting on a request.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

For privacy questions or requests, email hello@rendigital.com.au.